All sales are final once product has been shipped.
Any damaged item through shipping or defective item received is replaced once defective item or damaged item is returned.
Our 100% guarantee states: When your skin does not respond well to a product after receiving an online skin care guidance session please return product and you will receive a credit towards another product.
Topical allergic reactions occur usually within minutes of using a product. Tingling is a normal sensation when using products with an acidic ph and enzymes.
Our herbal masks or scrubs are to be mixed by scooping out approx ½ tsp of powder (or dime size amount) and adding several drops of warm water to make a thin batter. Apply to skin or affected area and let sit 1 to 5 minutes or until dry, then rinse with warm to cool water. Mask can be steamed for deeper cleansing.
Masks can remain on as a full facial overnight leave on treatment until your next facial wash. Scrubs can be a leave on spot treatment only.
Never inhale powder formulas! Please use items for intended treatments only.
Our formulas are unique as the ingredients preserves itself.
Our skincare remains potent (strong) unopened for an undetermined amount of years.
Once opened, the shelf life shall be up to 12 months due to oxygen exposure for cleansers; 10+ years for powder formulas (must remain cool and dry); and 2 years for moisturizers (settling shall occur, shake before each use).